FREQUENTLY ASKED QUESTIONS
Am I required to make a Full Payment for my booking upfront?
1. Bookings made more than 30 days in advance
(a) A 50% deposit is required at the time of booking.
(b) The balance of the rental amount due, including the bond, must be received in full 30 days prior to the commencement date of the Tenant’s booking failing which the booking shall be cancelled, the premises (the premises) relet and the deposit retained by the Owner of the premises (the Owner) without refund.
2. Bookings made less than 30 days in advance
For bookings made less than 30 days in advance, the full amount due for the booking, including the bond, must be paid in full within 48 hours of the booking, failing which the booking shall be cancelled, the premises relet and all monies paid retained by the Owner without refund.
When will I receive my bond back?
Your bond will be refunded within 7 days after your departure
Will I be charged a fee when paying with my card?
Yes, a fee will be charged for each individual payment. 1.2% for Visa & 1.75% for AMEX
What time is Check in & Check out?
Check in is 3PM and check out is 10AM
Is it possible to arrange an EARLY/LATE check out?
To arrange an early or late check in this must be done at least 1 week prior to your arrival.
What is the procedure for cancelling my booking?
(a) For any cancellation by the Tenant made 30 days or less from the date of arrival, no monies paid are refundable.
(b) A $150.00 re-let fee is payable for any cancellation.
(c) For cancellation by the Tenant made more than 30 days from the date of arrival, the full deposit, less the relet fee, will only be refunded if the premises are re-let for the same period as the Tenant’s booking and at the same nightly rate. Otherwise, the deposit is not refundable.
(d) The Owner of the premises (the Owner) reserves the right to make alterations to bookings due to unforeseen circumstances. If the booking is
Are Pets allowed?
Unfortunately, the majority of our properties do not allow pets. Please ensure this is discussed with the holiday manager before proceeding with your booking
Is Wifi Provided?
Yes, all of our properties offer free Wifi for your stay